Doesn't sound that different from my experience. The psychiatrist shouted at me, she didn't have a single drop of empathy. When I reached my limit and was sobbing, she said I was becoming hysteric and prescribed me Lorazepam.
Every time I would go there, my boyfriend said I had a psychotic episode afterwards.
There was one person who wasn't awful, one lady was always so nice, warm smile, caring eyes. I don't remember if she was a nurse or a social worker. She would explain how to take the meds very calmly, when we were out of the psychiatrist's office. One time they didn't have my meds right away and I was hallucinating all the time on the bus rides to go there, so she asked me if I'd be okay with her dropping them off at my house after her shift. I said yes but didn't actually expect her to follow through, so used to people disappointing me, but she actually did. She genuinely asked me how I was doing, we had a short chat and she gave me the meds.
I'm never going to the crisis team again because it was just horrible. However, that lady was really kind. I hope she is doing well.