I both texted and called it. When i called it for the first time, a woman picked up and started a normal conversation, asking me if i was ok, what was i doing etc. It was like she was reading a script. When i said i was fine she just couldnt say anything back, i couldnt explain myself either, so we both went silent, and after a minute i just hang up lol. It was terrible. But when i first texted it, i was able to have some kind of cool conversation, but i dont even remember how it ended, it was just a normal conversation about my problems with no solution at all. Considering the time i spent in the queue just to have a regular conversation, it wasnt useful at all.